Privacy Policy - Dialogg AI

Effective Date: 01/01/2025

1) Introduction

This Privacy Policy explains how Nixxis Belgium SRL (“Nixxis”, “we”, “our”) collects, uses, and protects your personal data when you use dialogg.ai, in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2) Data Controller

The data controller for personal data collected via dialogg.ai is:
Nixxis Belgium SRL
Avenue Louise 54, 1050 Brussels, Belgium
Email: [email protected]

3) Personal Data We Collect

We may collect:

Account Data: Name, email, company name, user role
Usage Data: Logs, IP address, browser type, access times
Chat and Voice Data: Transcripts, recordings, and metadata
Billing Data: Payment method, transaction history (via payment processor)

4) Purpose and Legal Basis

Purpose	Legal Basis
Account management	Performance of contract (Art. 6(1)(b))
Providing the service	Performance of contract (Art. 6(1)(b))
Customer support	Legitimate interest (Art. 6(1)(f))
Improving services	Legitimate interest (Art. 6(1)(f))
Legal compliance	Legal obligation (Art. 6(1)(c))

5) Data Sharing and Transfers

We may share data with:

Sub-processors

Entity Name

OpenAI Product or Service

Location of Processing

Purpose of Processing

Microsoft Corporation

API

ChatGPT Enterprise

ChatGPT Edu

ChatGPT Team

Australia
Canada
France
Germany
India
Japan
Norway
Poland
Singapore
South Africa
South Korea
Sweden
Switzerland
United Arab Emirates
United Kingdom
United States

Cloud infrastructure

OpenAI, OpCo, LLC

API

ChatGPT Enterprise

ChatGPT Edu

ChatGPT Team

United States

OpenAI Global, LLC

Payment processors
Legal authorities if required by law

Data may be transferred outside the EU/EEA under valid mechanisms (e.g., SCCs).

6) Data Retention

We retain personal data for no longer than necessary. Transcripts and interaction data can be configured for automatic deletion per customer request or standard retention policy (default: 6 months).

7) Your Rights

Under GDPR, you have the right to:

Access your data
Rectify incorrect data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability
Lodge a complaint with your supervisory authority

8) Security

We use technical and organizational measures to secure your data, including encryption, access control, and regular audits.

9) Miscellaneous

Entire Agreement: These Terms, along with any ordering documents and our Privacy Policy, constitute the entire agreement.
Force Majeure: Neither party will be liable for failure or delay caused by circumstances beyond reasonable control.
Assignment: You may not assign these Terms without Nixxis’ s prior written consent.

Contact Us

If you have any questions regarding these Terms, please contact:

Nixxis Belgium SRL
54 Avenue Louise,
1050 Brussels, Belgium
Email: [email protected]
Website: Dialogg.ai